Will you be restocking sold out items?
We work on a slow-fashion model using only sustainable fibres, which means that each of our styles are in development for 9-12 months. As we’re committed to being a sustainable fashion brand, re-cuts are not part of our business model. After launching a collection sometimes, we receive returns and if they pass our quality checks those treasures will be put back online. So, signing up to our mailing list to be the first to find out when new collections arrive, and regularly checking back in with us is the best solution so you don’t miss out.
Can I change or cancel my order?
Once your order has been placed, we are unable to guarantee that we can make changes to your order or delivery details, but we will always try! If you have made an error in your delivery address, please call us as soon as possible on 02 5629 7061 between 8.30 am to 4:30pm Monday to Friday (AEST) or, if we’re unavailable, please email firstname.lastname@example.org with the correction.
How long will it take to send my order?
If you have specifically selected express shipping at checkout, orders placed before 12:00pm AEST are time are sent same day. However, on a launch day or during a sales promotion, due to the high volume of orders we receive this may not always be possible. Purchases made using standard shipping, or at weekends and public holidays, will be processed on the next business day. If for any reason there is a shipping delay you will be notified by email.
I’ve received an incorrect item, help.
Sorry that this has happened! Please submit a return request through our returns portal, making sure to select the return reason "I received the wrong item". Our customer care team will be in touch with a prepaid return label for you, so you can return the garment to us free of charge and then make sure you receive the correct treasure that you originally ordered.
My garment is faulty, what do I need to do?
We're disappointed to hear that your treasure is faulty; so let us take a look at this for you. If your order falls within our 90 day faulty claim period, please submit a return request through our returns portal, making sure to select the return reason "Item was damaged". Our Quality Assurance team will be in touch to assist you with this claim and in the event that they deem the garment to be a manufacturer's fault, and not general wear and tear, we'll proceed with a faulty claim for you.
How do I use my Arnhem Gift Voucher?
Your Arnhem Gift Voucher contains a unique code. You can use your code in the same way that you would use a discount code (ie.Flash Sale, or Free Shipping code, etc). On mobile simply expand your order summary at checkout and the box to apply the code will appear. On desktop the box is right aligned at checkout below the product details. Insert your unique code and hit apply. If you partially use the amount of your gift voucher in one transaction, the remaining balance will be automatically updated and available via the same code. In the event that you return an item paid for with a gift voucher the funds will go back onto your gift voucher, minus shipping. Gift vouchers are non-refundable and are valid for three years from the date of issue.
Can items I purchase online be returned to your Byron boutique?
It’s not currently possible to offer returns or exchanges for online orders at our Byron boutique. The fastest way to get your return or exchange processed is to submit your return online here https://returns.arnhem.co and send your item back to our HQ with your name and order number documented on the satchel:
10/4 Banksia Drive, Byron Bay
NSW 2481 Australia
If I use a promotion code is my purchase considered final sale?
If you apply a discount code to a full price item, you are able to exchange or return it within 30 days from the date of purchase. If a treasure is permanently marked down in price, you can see this as the original price is scored through. Permanent reductions are considered final sale and are not eligible for return, or exchange.
How do I use Klarna?
We are excited to now offer Klarna, so that you can treat yourself and pay later. For more information about Klarna and answer to commonly asked questions read more here.
Why should I shop here?
Circulate is the dedicated marketplace for buying and selling Arnhem products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.
What can I find in Arnhem's Circulate Collection?
You will find real Arnhem customers selling their pre-loved garments, as well as imperfect products being sold by Arnhem. These pre-loved Arnhem pieces will ship directly to you from another Arnhem customer or the Arnhem team upon purchase.
How do I pay for a pre-loved item?
You will pay via our secure checkout in the same way as with any Arnhem order. Simply "Add to Cart" and proceed through the checkout as usual.
How long does shipping take?
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number and typically arrives within 3-7 days of being shipped.
Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Arnhem customer support email.
What should I do when I receive my order?
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!
Can I buy an item if I don't live in Australia?
Not yet! The Circulate service powered by Recurate is not currently available to buyers anywhere outside of Australia. We are unable to fulfill international shipping orders.