Shipping policy

All orders with EXPRESS SHIPPING placed before 10:00 am AEST are sent on the same day. However on a launch day, due to the high volume of orders we receive, this may not always be possible.

Purchases made on weekends and public holidays will be processed on the next business day.

We endeavour to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer.

You will be notified of any shipping delay by email.

Australian orders over $150 receive free standard shipping via Australia Post and can take anywhere from 7-25 business days to arrive, depending on your location.

Standard Australia Post orders will be sent via road freight; a more carbon-efficient form of transportation. In comparison to StarTrack express post, which is sent by air.

If you need your order in a hurry, we can send it with Express post which costs $10. Select this option as you move through checkout.

Australian orders under $150 have the choice of $8 for standard shipping, which is the best way to reduce your carbon footprint, or $10 for express post for a faster delivery.

We cannot send your order by express post if you have a PO box; please select standard shipping.

Once your parcel has been dispatched you will receive updates from our shipping portal regarding the progress of your delivery.

To honour social-distancing rules your purchase will no longer require a signature for delivery, or collection. Your order will now be left in a safe place for express orders or directed to your local Post Office for collection for standard orders, if you are not home. When you place an order online, you can let us know of a safe place to leave your parcel if you are selecting express delivery. 

New Zealand orders over $150 receive free standard shipping.

You can opt for DHL Express shipping at checkout. Express shipping rates are determined by the weight of your order, which will be calculated for you at checkout.

Parcels that weigh:

Up to 500g are charged at a flat rate of $35 AUD
Up to 1Kg are charged at a flat rate of $45 AUD
Up to 1.5Kg are charged at a flat rate of $50 AUD
Up to 2Kg are charged at a flat rate of $55 AUD

Expect to receive your order within 7-25 days, depending on your location. If you are not at home to receive your delivery, a failed delivery notice will be left and your order will be taken to your local Post Office for collection. You will need photo identification to pick up your parcel.

For the rest of the world, we offer free standard shipping on orders over $299 AUD.

At this time, as a result of the global COVID pandemic there are international delivery delays due to flight disruptions, cancellations, government restrictions and/or border closures.

Due to the effect that COVID has had on shipping internationally, we have made some changes to ensure you receive your order. We offer international delivery by courier only; please read the section below specifically relating to taxes and duties on DHL Express shipping as this is the only service we currently offer. Shipping rates are determined by the weight of your order, which will be calculated for you at checkout.

Parcels that weigh:

Up to 500g are charged at a flat rate of $40 AUD
Up to 1Kg are charged at a flat rate of $50 AUD
Up to 1.5Kg are charged at a flat rate of $60 AUD
Up to 2Kg are charged at a flat rate of $70 AUD

Expect to receive your order within 7-25 days, depending on your location. If you are not at home to receive your delivery, a failed delivery notice will be left and your order will be taken to your local Post Office for collection. You will need photo identification to pick up your parcel.

All payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST.

International customers are responsible for any local taxes and duties. Express International orders are more likely to attract Customs and Duty charges.

Please note due to COVID, DHL Express is our only current international shipping option, resulting in higher duties and taxes at this time. We endeavour to offer standard international shipping as soon as it's feasible to do so.

We will not offer returns for refunds due to rejected duties and taxes, please check the rates for your country before placing your order. 

We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.

If you have made an error with your order, or would like to make changes, please notify us via email at: oops@arnhem.co as soon as possible so that we can try to make amendments before shipping. Please note we receive a high volume of emails daily, oops@arnhem.co will always get priority. Alternatively, we have a live chat feature on our website. 

Returns & Exchanges

Please read our returns policy to make sure you qualify for a return before you start as items on sale are considered final sale.

To submit your online return, make sure you have a copy of your order number and the delivery postcode.

We value your feedback: You will be prompted to select a reason for your return and leave comments which will be relayed back to our design team.

So that we can provide you with a seamless returns process, a $10 return shipping and handling fee will be deducted from any refund request to cover the cost of the traceable returns label provided by our returns team (applies to Australian customers only). This ensures our team has full visibility of your return during its journey back to our warehouse and provides warranty if your return is deemed lost or damaged in transit. Then all you need to do is lodge your pre-paid parcel at your local Post Office. This $10 fee will not apply to store credit returns or exchanges. Please note, the label provided must be used in correspondence with the order being returned. Multiple returns can not be sent back in the same parcel.

The most sustainable way to return your item back to us is to re-use your compostable Arnhem satchel which features an extra adhesive strip. 

We aim to process returns within 5-7 business days of receiving it back at our warehouse. Please track your return and if it has not been processed within 5-7 business days of delivery, please contact our customer care team to follow up.  Otherwise, our customer care team will contact you via email once your return is completed.

SUMBIT A RETURN

For Christmas Gifts the receiver will not be able to follow the above process. They will still be entitled to a refund within 30 days of the original date of purchase, and are able to receive an exchange or credit note if the item is returned within 60 days.

Online Return Policy

This policy applies to all online Arnhem orders. For any Arnhem boutique purchases, please refer to the Boutique Returns Policy below. If you’ve purchased one of our garments from a stockist, you will need to contact them directly to check their policy and arrange a return.

All items must be returned unworn (except for tried on), with original tags still attached, folded as they came and with all buttons done up. This ensures that your return is received in a resellable condition. For swimwear and intimates please ensure that the hygiene sticker remains intact and that they are returned in their original packaging.

Please read our returns policy to make sure you qualify for a return before you start.

To submit your online return, make sure you have a copy of your order number and the delivery postcode.

We value your feedback: You will be prompted to select a reason for your return and leave comments which will be relayed back to our design team. So that we can provide you with a seamless returns process, a $10 return shipping and handling fee will be deducted from any refund request to cover the cost of the traceable returns label provided by our returns team. This ensures our team has full visibility of your return during its journey back to our warehouse and provides warranty if your return is deemed lost or damaged in transit.

Then all you need to do is lodge your pre-paid parcel at your local Post Office. This $10 fee will not apply to store credit returns or exchanges.

The most sustainable way to return your item back to us is to re-use your compostable Arnhem satchel which features an extra adhesive strip.

We aim to process returns within 5-7 business days of receiving it back at our warehouse. Please track your return and if it has not been processed within 5-7 business days of delivery, please contact our customer care team to follow up. Otherwise, our customer care team will contact you via email once your return is completed.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the dispatch date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

Any items marked as 'Sale' are considered as 'Final Sale' and are not eligible for a return, exchange or credit note. We suggest checking your measurements or contacting our customer care team for sizing advice ahead of purchasing.

Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Arnhem customer support email.

At times we may run flash sales and promotions, these will have their own terms and conditions as set out in the communication. Returns or exchanges are accepted within 30 days from the date of purchase for full-price items with a promo/discount code. Swimwear must be returned with the hygiene stickers intact and in original condition. Items received outside this period may not be accepted.

If you wish to return an already exchanged full priced item, we will accept it back for a store credit only, 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

 If you receive an item that has been damaged or faulty, we will request images for our quality assurance team who will then offer a reasonable outcome, in the form of a replacement, partial refund or return within 90 days of the purchase date.

If you receive an item that is not listed on your order confirmation, we will arrange to send the correct item to you and cover the cost of the return shipping of the incorrect style as long as we are made aware within 30 days of the purchase date.

We will accept your full priced or pre-order return for a refund back to the original payment method(s) minus a $10 shipping and handling fee. If you have used more than one payment method, the exact amounts will be returned to those methods. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.

We will accept your full priced or pre-order return for a credit note which will be held in the form of an e-gift card. Our credit notes are valid for 12 months and can be used both online and in our Byron boutique. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.

We will accept your full priced or pre-order return for an exchange. During the return submission process, you can select the item you wish to exchange for and if a difference is owing, you will be directed to the checkout where you can complete your purchase using stripe payments. Your exchange order will be reserved and held for you until your return has been received and processed at our HQ, at which point you will receive a tracking notification to let you know your order is on the way. Please note that any discounts applied to your original order are single use and can not be transferred.

If you’ve purchased one of our garments from a stockist, you will need to contact them directly to check their returns policy and arrange a return.

Byron Bay Boutique Return Policy

This policy applies to any purchases made in our Byron Bay boutique. To submit a return, please make sure you can provide our boutique team with your proof of purchase which will be in the form of your Arnhem receipt.

We will accept your full-priced item(s) for an exchange or credit note 30 days from the purchase date.

Sadly, we do not accept returns for items purchased on sale. This includes returns for an exchange or credit note. We suggest that you try these garments on before purchasing.

Refunds will be issued for items that are deemed damaged or faulty by our boutique team.

We will accept your full-priced item back for an exchange of an item of the same value or higher and the difference will be charged to your choice of payment method.

Circulate

When one journey ends, another begins! We welcome our community to buy and sell pre-loved Arnhem styles in our new marketplace. Receive store credit by sharing yesterday's favourites. Live vibrantly, explore freely, and cherish what we have. If you still have questions please get in touch with our pre-loved support team via email support@recurate.com

Why should I sell my items on Circulate?
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple- list items straight from your order history. Circulate is the official marketplace for buying and selling your pre-loved products from Arnhem. This is where our community lives, and where YOU the customer can interact with one another. It is crucial for everyone to do their part in minimising waste - buying and selling pre-loved items to keep them out of landfills is a great way to start!

Our commitment to Mother Earth: Repair and reuse to replace disposability. We are all in this together.

How do I sell my pre-loved item?
Log into your Arnhem account (create an account if you don’t have one) and click "Sell Circulate".
Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
Arnhem reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!

What if my item is not in my purchase history?
Not a problem! If you received a Arnhem item as a gift, purchased from a third-party seller, or anywhere else, navigate into your Arnhem account just as normal. When you see your purchase history, locate the button that says “Sell Another Item”. Fill out the form and submit, we’ll take care of the rest!

FOR MORE INFORMATION PLEASE SEE OUR FULL FAQ ON THE CIRCULATE LANDING PAGE

What can I find in Arnhem's Circulate Collection?
You will find real Arnhem customers selling their pre-loved garments, as well as imperfect products being sold by Arnhem. These pre-loved Arnhem pieces will ship directly to you from another Arnhem customer or the Arnhem team upon purchase.

How do I pay for a pre-loved item?
You will pay via our secure checkout in the same way as with any Arnhem order. Simply "Add to Cart" and proceed through the checkout as usual.

How long does shipping take?
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number and typically arrives within 3-7 days of being shipped.

Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Arnhem customer support email.

What should I do when I receive my order?
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!

Can I buy an item if I don't live in Australia?
Not yet! The Circulate service powered by Recurate is not currently available to buyers anywhere outside of Australia. We are unable to fulfill international shipping orders.