Customer Care Guru

The Opportunity...

We are looking for an experienced, enthusiastic and highly organised Customer Care Coordinator to join our growing team in Byron Bay. 

The primary objective of the Customer Care Coordinator is to provide exceptional customer service and support where needed to the daily priorities of the Warehouse and Customer Service team, through effectively completing daily tasks,  processing orders & returns or exchanges and effectively responding to customer enquiries.

The Customer Care Coordinator is responsible for supporting the Customer Service & Warehouse Team in daily tasks that include but are not limited to supporting the Warehouse with pick and pack of orders, managing customer care enquiries for wholesale, supporting in customer care enquiries for online orders, inputting inventory, stocktakes and processing returns.

This is a highly collaborative role, involving great teamwork skills, cooperation, responsibility and exceptional attention to detail. This person will be capable and comfortable working within a small, dynamic team with the opportunity to grow alongside the business. 

About our Ideal Applicant...
  • You live and breathe sustainable fashion
  • Making someone's day comes naturally to you. 
  • 1 -3 years previous experience working in customer services or retail
  • Experience using Shopify, CIN7 and Gorgias a bonus
  • Outstanding written and verbal communication
  • Have the ability to think logically and critically to constantly improve efficiencies
  • You must be adaptable and able to multi-task, have an openness to feedback, and deliver quickly and accurately;
  • Highly motivated, willing to tackle challenges head-on, pushing your boundaries, and thinking outside of the box.
  • A clear understanding of Arnhem’s ethos;
  • A personal interest in sustainability

Please submit your resume, cover letter and portfolio via email to

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Arnhem Clothing Pty Ltd is a proud equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, colour, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, and any other characteristic protected by applicable law. Arnhem Clothing Pty Ltd does not tolerate unlawful discrimination, harassment or bullying.

We don’t just accept difference — we celebrate it.